Thanks for that, it worked.
Sadly I then updated the theme as you suggested and despite the fact that we are running a child theme it knocked the layout and settings badly.
I have restored a backup – the site should look like this http://www.ridgeway-online.com/
After the update to the theme it looked like this https://get.google.com/albumarchive/103894347084857735418/album/AF1QipMuNWxb5YRo8b4lZsHpEidqYaosfkgCk4wJZmlD?authKey=CKSv8oq08ZbR6wE
I would really appreciate some help as to how to get the update successfully in place.