Customize not working - Acme Themes

Customize not working

Best Premium and Free WordPress Themes › Forums › Mercantile › Customize not working

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • March 13, 2023 at 12:24 pm #106238
    Ji Li
    Participant

    Hi

    After installation and activation, customize menu on wordpress is not displaying correctly.

    If I changed to other theme, customize is working. Switched back to Mercantile Pro 3.0.4, customize menu is not working.

    Please help

    Thanks

    ji

    March 14, 2023 at 4:19 am #106242
    acmesupports
    Participant

    Dear JiLi,
    Could you please email us a screenshot of the issue at [email protected]?

    Best Regards!

    March 14, 2023 at 9:14 am #106243
    Ji Li
    Participant

    Hi, I sent the email yesterday separately with screenshot, but no reply yet?

    Thanks

    Ji

    March 15, 2023 at 5:34 pm #106252
    acmesupports
    Participant

    Dear JiLi,
    We didn’t find your email. Please resend it or let us know your email address.
    Best Regards!

    March 16, 2023 at 11:10 am #106256
    Ji Li
    Participant

    Hi,

    I did send again yesterday morning to [email protected]

    My email address is [email protected]

    Ji

    March 20, 2023 at 12:03 pm #106324
    acmesupports
    Participant

    Dear JiLi,
    We have forwarded your email to our developer team. You will be replied soon.
    Best Regards!

    March 22, 2023 at 1:50 pm #106363
    Ji Li
    Participant

    Hi there

    I have not heard from your support team yet.

    I urgently need this fixed, otherwise I would like to have a refund please

    Ji

    March 23, 2023 at 1:05 pm #106371
    acmesupports
    Participant

    Dear JiLi,
    Please check your email inbox.
    Best Regards!

    March 23, 2023 at 2:30 pm #106376
    Ji Li
    Participant

    Hi

    I got the email from support, but the solution did not work.

    We need to get the website working asap, if your development team not able to fix it by this week, I will have to request refund and get a website template from somewhere else

    Thanks

    Ji

    March 25, 2023 at 3:50 am #106392
    acmesupports
    Participant

    Dear JiLi,
    The issue has been solved. You can check your email inbox.

    Best Regards!

    March 27, 2023 at 8:27 am #106412
    Ji Li
    Participant

    Thanks

    March 27, 2023 at 9:03 am #106414
    acmesupports
    Participant

    Dear JiLi,
    You are Most Welcome 🙂

    Best Regards!

    • This reply was modified 6 months, 1 week ago by acmesupports.
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