Education Pro - Acme Themes
Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • #101898
    krisanthya
    Participant

    I’m having issues with my Education Theme on mobile client. Does this only work if set up under Home 1 example on live preview. And home 2 and Home 3 do not allow mobile phones to see the pull down menu and only see the first page?

    #101902
    acmesupports
    Moderator

    Dear Krisanthya,
    If you can provide us with your site URL, we will observe and provide you with possible solutions.

    Best Regards!

    #101903
    krisanthya
    Participant

    It’s http://www.premiercustomcurbing.com but I had to change menu from pulldown bar to just each page right now. Cause it wasn’t working and I had no idea why.

    #101904
    krisanthya
    Participant

    Hips it has the https I don’t know if that matters to pull up. Thank you

    #101912
    acmesupports
    Moderator

    Dear Krisanthya,
    Can you please deactivate some unnecessary plugins and check if it solves the problem?
    Best Regards!

    #101945
    krisanthya
    Participant

    Yes I had done that already a few times and cleared cache. And some reason I can’t even get the bubble for text support.

    #101946
    acmesupports
    Moderator

    Dear Krisanthya,
    Please update the theme to its latest version.
    Best Regards!

    #101953
    krisanthya
    Participant

    It is on the latest version 3.0.5 and I use the web browser to update and do everything with it.

    #101957
    krisanthya
    Participant

    I take that back. I might have a old one I see a different version in a different area of I see 1.0.3 but let me try that I that what the yearly subscription is? It just keeps it updated

    #101970
    krisanthya
    Participant

    Well that update did not fix a thing. Still can’t reach support via chat this has got to be the worst customer service ever

    #101989
    acmesupports
    Moderator

    Dear Krisanthya,
    Our developer team is working on your issue. You will be replied soon.
    Best Regards!

    #102069
    krisanthya
    Participant

    I don’t know how long this is suppose to take to figure out the issue. But it has not worked in weeks kind of hard to run any business. I have not heard one word even on what the renewal I paid for is for clearly not support. The webpage says support great I haven’t seen that!

    #102079
    acmesupports
    Moderator

    Dear Krisanthya,
    Drop Menu works perfectly in home 2 as well as home 3 also. https://demo.acmethemes.com/education-base-pro/home-2/
    https://demo.acmethemes.com/education-base-pro/home-3/
    Could you please send the screenshots of the issue or email us at [email protected]?

    Best Regards!

Viewing 13 posts - 1 through 13 (of 13 total)
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