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Education Pro

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Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • April 2, 2022 at 8:21 pm #101898
    krisanthya
    Participant

    I’m having issues with my Education Theme on mobile client. Does this only work if set up under Home 1 example on live preview. And home 2 and Home 3 do not allow mobile phones to see the pull down menu and only see the first page?

    April 3, 2022 at 3:31 am #101902
    acmethemes
    Keymaster

    Dear Krisanthya,
    If you can provide us with your site URL, we will observe and provide you with possible solutions.

    Best Regards!

    April 3, 2022 at 3:54 am #101903
    krisanthya
    Participant

    It’s http://www.premiercustomcurbing.com but I had to change menu from pulldown bar to just each page right now. Cause it wasn’t working and I had no idea why.

    April 3, 2022 at 3:55 am #101904
    krisanthya
    Participant

    Hips it has the https I don’t know if that matters to pull up. Thank you

    April 4, 2022 at 5:10 am #101912
    acmethemes
    Keymaster

    Dear Krisanthya,
    Can you please deactivate some unnecessary plugins and check if it solves the problem?
    Best Regards!

    April 5, 2022 at 10:15 pm #101945
    krisanthya
    Participant

    Yes I had done that already a few times and cleared cache. And some reason I can’t even get the bubble for text support.

    April 6, 2022 at 6:40 am #101946
    acmethemes
    Keymaster

    Dear Krisanthya,
    Please update the theme to its latest version.
    Best Regards!

    April 9, 2022 at 8:56 pm #101953
    krisanthya
    Participant

    It is on the latest version 3.0.5 and I use the web browser to update and do everything with it.

    April 9, 2022 at 11:52 pm #101957
    krisanthya
    Participant

    I take that back. I might have a old one I see a different version in a different area of I see 1.0.3 but let me try that I that what the yearly subscription is? It just keeps it updated

    April 10, 2022 at 6:51 pm #101970
    krisanthya
    Participant

    Well that update did not fix a thing. Still can’t reach support via chat this has got to be the worst customer service ever

    April 12, 2022 at 12:44 pm #101989
    acmethemes
    Keymaster

    Dear Krisanthya,
    Our developer team is working on your issue. You will be replied soon.
    Best Regards!

    April 16, 2022 at 12:28 am #102069
    krisanthya
    Participant

    I don’t know how long this is suppose to take to figure out the issue. But it has not worked in weeks kind of hard to run any business. I have not heard one word even on what the renewal I paid for is for clearly not support. The webpage says support great I haven’t seen that!

    April 18, 2022 at 10:21 am #102079
    acmethemes
    Keymaster

    Dear Krisanthya,
    Drop Menu works perfectly in home 2 as well as home 3 also. https://demo.acmethemes.com/education-base-pro/home-2/
    https://demo.acmethemes.com/education-base-pro/home-3/
    Could you please send the screenshots of the issue or email us at [email protected]?

    Best Regards!

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