Not available on mobile - Acme Themes

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This topic contains 9 replies, has 2 voices, and was last updated by  acmesupports 1 year, 11 months ago.

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  • Author
    Posts
  • #6054

    vladson
    Participant

    Hi,

    It’s me again! 😛
    Well, I configured all my website with the SuperNews but I noticed that the site is not available in mobile devices. I don’t know if it’s the theme or some configuration that I may have to do. This theme is responsive, right?

    http://netphenix.com.br/epopcult.com.br/

    #6093

    acmesupports
    Moderator

    Hello Valdson,
    Our theme is responsive and it is compatible with all the devices. You can check out demo on your mobile and check whether it is responsive or not.
    1.Did you use the Acme Fix Images plugin to make the image size and the media size is mentioned according to the documentation ?

    Thanks

    #6156

    vladson
    Participant

    Yes i’m using Acme Fix Image plugin. Still with some problems in mobile devices.
    http://www.epopcult.com.br

    #6161

    acmesupports
    Moderator

    Hello Vladson,
    Have you installed any plugins? If you have, would you please check the issues by uninstalling the plugin one by one and try to find if there any conflicts between plugin and the theme? If you added any CSS codes, please remove it to.

    Kind Regards,
    Acme Supports

    #6922

    vladson
    Participant

    I check all the plugins installed. Nothing change. Supernews still not working in mobile devices.
    Look in your phone: http://www.epopcult.com.br

    #6931

    acmesupports
    Moderator

    Hello Vladson,
    Have you checked our demo on you mobile phone ? Is it working fine? Please check our demo once, and let us know, is that fine for you or not.

    Thank you

    #6932

    vladson
    Participant

    Yes, I check the demo too. It’s working fine in my phone.

    #6944

    acmesupports
    Moderator

    Is jetpack plugin installed there? If so please try once by deactivating it. After that, again not worked, would you please provide us the screenshot of the site appeared there. And which mobile device are you using. Please provide us the details, we will check it and inform you.

    Thank You

    #6946

    vladson
    Participant

    I belieave it Jetpack, yes. I deactivate and looks like it’s running ok. I try again, activate and deactivate and now is not working, still not responsive. In iOS (and Android too) looks like this: http://imgur.com/a/msXuy

    #6964

    acmesupports
    Moderator

    Yes, it is due to the plugin issues. Is all the plugin uninstalled on your site? If so, we will check it and response you. Our theme is full responsive(you already checked) our demo. So, make sure all thing fine from your site as mentioned above too. After than we will check it all.
    Thank You

Viewing 10 posts - 1 through 10 (of 10 total)

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