- July 13, 2017 at 10:17 am #18829
Hi Team –
I am currently facing issue with the WP-PLUGIN >> ULTIMATE MEMBER which i installed on the education base THEME. the plugin works fine except that i can’t upload profile image and cover photo for all members on the website. When i changed the theme, those issues were not there. Should i conclude that your theme is not compatible to the ultimate member plugin ? Or help me if there is something else to do for this to be resolved.
Thanks and RegardsJuly 13, 2017 at 11:31 am #18834
Thank you so much for using our theme Education Base. We are sorry that we haven’t tested this plugin with our theme. Can you please provide us the screenshot of the issues you faced so that we can check that issues by installing the plugin. We will do our best to solve your problem.
With Warm Regards
Acme SupportsJuly 13, 2017 at 11:42 am #18835
BrgdsJuly 13, 2017 at 12:29 pm #18836
Can you please provide your site url? This type of issues generally arise due to jquery issues. Please check your browser console and it will solve the issues.
Acme SupportsJuly 13, 2017 at 1:56 pm #18839
Please Note that i have other websites which have this same plugin and it works fine on all browsers. Actually if it was an issue of java script i don’t think the other site will work. Please check through and let me know what you think on this.
BrgdsJuly 13, 2017 at 4:15 pm #18846
Thank you Akaffou. We will check your site, check plugins and will try to find the issues and will provide you the best solutions.
RegardsJuly 18, 2017 at 8:02 am #18924
Thank you very much Team ..
Thanks and RegardsJuly 18, 2017 at 11:59 am #18936
Can you please check by uninstalling the plugin other than Ultimate Member and check once. I think, it will help to know which plugin is causing the issues.
This type of issues generally arise due to the conflicts between plugins.
Thank youJuly 18, 2017 at 12:10 pm #18937
Hi Team –
That was the first thing i did. checking up conflicts between plugins; Actually No-conflicts were found.
Thanks and RegardsJuly 18, 2017 at 12:27 pm #18941
- You must be logged in to reply to this topic.