Forum Replies Created
- May 22, 2017 at 10:11 am in reply to: when viewing a category the layout degrades really badly #17332
On the pages I sent the layout is perfect for the first 8 stories but after that it goes really wonky. I haven’t installed anything new that is affecting it as far as I can see.
I am also now having a problem in that the acme resize is not sorting the pictures so the home page layout is looking ropey too.
Can you recommend a way of ensuring it does it’s thing.
I was using the correct child themes with the correct parent themes. I have spoken extensively on live chat and sent emails to you. I have also set up user profile for you to look which I sent by email last week.
Essentially my site
has been running well using supermagpro for months.
I tried to update it to 1.2.3 and the site went very wonky. its display was incorrect, menu out, news ticker out, footer missing etc etc
I reloaded backup and have taken a staging copy of the site to
user : flywheel
I have since tried downloading and running a fresh copy of supermagpro1.2.3 and its display was still not correct. I deleted my own child theme and used your fresh download child theme, thinking i could remake the changes we were using and the faults were worse.
As an experiment I downloaded your supermag themse and used it as the theme and the display was perfect. Even the dropdown glitch was fixed
I have sent you logins to the staging site and hope you can help me sort it out.
I have lost hours on this which is extremely disappointing particularly on a paid theme which worked so well for us until now.
Please get back to me soon
I have deleted and reinstalled the supermagpro-1.2.3 using a new download of the theme from your site and the same errors occurred when it was activated. I have now installed the free supermag theme and the site is running fine, it has even fixed the issues I was having with the dropdown menu. The free supermag theme gives me an option to upgrade to supermagpro – is this a different supermagpro? The thumbnail is predominantly blue where my supermagpro the thumbnail is predominantly orange.
I can switch between the child and parent supermag theme in SuperMagProVersion: 1.2.1 before the update the parent theme to 1.2.3 and all works fine. I look forward to hearing from you.
All my changes were in the child theme. I have just tried again to upgrade the supermagpro parent theme – it has made the same mess – Here is what it did look like. http://www.ridgeway-online.com
here’s what it looks like after I upgrade the parent theme in my staging site to 1.2.3 http://staging.spotty-quartz.flywheelsites.com/ user: flywheel password: innate-laugh
Thanks for that, it worked.
Sadly I then updated the theme as you suggested and despite the fact that we are running a child theme it knocked the layout and settings badly.
I have restored a backup – the site should look like this http://www.ridgeway-online.com/
After the update to the theme it looked like this https://get.google.com/albumarchive/103894347084857735418/album/AF1QipMuNWxb5YRo8b4lZsHpEidqYaosfkgCk4wJZmlD?authKey=CKSv8oq08ZbR6wE
I would really appreciate some help as to how to get the update successfully in place.
I tried using the parent theme the same problem persisted. We got around it by relaying the menu items so short menus lined up ok.