- December 18, 2016 at 3:40 pm #11604
When I try to update the Theme to the latest version it is causing display issues. I am using a child theme but it is knocking fonts and the top bar layout. Anyone got any ideas?
LisaDecember 19, 2016 at 1:04 am #11608
If you made all the changes from the child theme, it will not occurs any issues or problem. If you had any changes on the parent theme, it will caused issues. Hope, you changed all the changes through child theme.
Please make sure, all the changes are from Child theme.
Let us know what you did before.
Acme SupportsJanuary 31, 2017 at 3:47 pm #13358
All my changes were in the child theme. I have just tried again to upgrade the supermagpro parent theme – it has made the same mess – Here is what it did look like. http://www.ridgeway-online.com
here’s what it looks like after I upgrade the parent theme in my staging site to 1.2.3 http://staging.spotty-quartz.flywheelsites.com/ user: flywheel password: innate-laugh
please help.January 31, 2017 at 6:43 pm #13373
I can switch between the child and parent supermag theme in SuperMagProVersion: 1.2.1 before the update the parent theme to 1.2.3 and all works fine. I look forward to hearing from you.January 31, 2017 at 7:43 pm #13378
I have deleted and reinstalled the supermagpro-1.2.3 using a new download of the theme from your site and the same errors occurred when it was activated. I have now installed the free supermag theme and the site is running fine, it has even fixed the issues I was having with the dropdown menu. The free supermag theme gives me an option to upgrade to supermagpro – is this a different supermagpro? The thumbnail is predominantly blue where my supermagpro the thumbnail is predominantly orange.
LisaFebruary 1, 2017 at 2:27 am #13402
The child theme of Free theme and Parent theme of premium theme will not work. You need the respected theme parent and child. You can use the codes on Child theme of free theme to parent theme of pro theme. Please try this once.
P.S. you need to have its own child theme for the respected parent theme.
RegardsFebruary 6, 2017 at 10:30 am #13583
I was using the correct child themes with the correct parent themes. I have spoken extensively on live chat and sent emails to you. I have also set up user profile for you to look which I sent by email last week.
Essentially my site
has been running well using supermagpro for months.
I tried to update it to 1.2.3 and the site went very wonky. its display was incorrect, menu out, news ticker out, footer missing etc etc
I reloaded backup and have taken a staging copy of the site to
user : flywheel
I have since tried downloading and running a fresh copy of supermagpro1.2.3 and its display was still not correct. I deleted my own child theme and used your fresh download child theme, thinking i could remake the changes we were using and the faults were worse.
As an experiment I downloaded your supermag themse and used it as the theme and the display was perfect. Even the dropdown glitch was fixed
I have sent you logins to the staging site and hope you can help me sort it out.
I have lost hours on this which is extremely disappointing particularly on a paid theme which worked so well for us until now.
Please get back to me soon
LisaFebruary 6, 2017 at 11:14 am #13584
- The topic ‘Theme updating’ is closed to new replies.