Theme updating - Acme Themes
Viewing 8 posts - 1 through 8 (of 8 total)
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  • #11604
    Lisa Catherwood
    Participant

    When I try to update the Theme to the latest version it is causing display issues. I am using a child theme but it is knocking fonts and the top bar layout. Anyone got any ideas?
    Thanks

    Lisa

    #11608
    acmesupports
    Moderator

    Hello Lisa,
    If you made all the changes from the child theme, it will not occurs any issues or problem. If you had any changes on the parent theme, it will caused issues. Hope, you changed all the changes through child theme.
    Please make sure, all the changes are from Child theme.
    Let us know what you did before.

    Regards
    Acme Supports

    #13358
    Lisa Catherwood
    Participant

    All my changes were in the child theme. I have just tried again to upgrade the supermagpro parent theme – it has made the same mess – Here is what it did look like. http://www.ridgeway-online.com

    here’s what it looks like after I upgrade the parent theme in my staging site to 1.2.3 http://staging.spotty-quartz.flywheelsites.com/ user: flywheel password: innate-laugh

    please help.

    #13373
    Lisa Catherwood
    Participant

    I can switch between the child and parent supermag theme in SuperMagProVersion: 1.2.1 before the update the parent theme to 1.2.3 and all works fine. I look forward to hearing from you.

    #13378
    Lisa Catherwood
    Participant

    I have deleted and reinstalled the supermagpro-1.2.3 using a new download of the theme from your site and the same errors occurred when it was activated. I have now installed the free supermag theme and the site is running fine, it has even fixed the issues I was having with the dropdown menu. The free supermag theme gives me an option to upgrade to supermagpro – is this a different supermagpro? The thumbnail is predominantly blue where my supermagpro the thumbnail is predominantly orange.

    best

    Lisa

    #13402
    acmesupports
    Moderator

    Hello Lisa,
    The child theme of Free theme and Parent theme of premium theme will not work. You need the respected theme parent and child. You can use the codes on Child theme of free theme to parent theme of pro theme. Please try this once.
    P.S. you need to have its own child theme for the respected parent theme.

    Regards

    #13583
    Lisa Catherwood
    Participant

    I was using the correct child themes with the correct parent themes. I have spoken extensively on live chat and sent emails to you. I have also set up user profile for you to look which I sent by email last week.

    Essentially my site

    Ridgeway


    has been running well using supermagpro for months.

    I tried to update it to 1.2.3 and the site went very wonky. its display was incorrect, menu out, news ticker out, footer missing etc etc

    I reloaded backup and have taken a staging copy of the site to

    http://staging.spotty-quartz.flywheelsites.com/
    user : flywheel
    pass: innate-laugh

    I have since tried downloading and running a fresh copy of supermagpro1.2.3 and its display was still not correct. I deleted my own child theme and used your fresh download child theme, thinking i could remake the changes we were using and the faults were worse.

    As an experiment I downloaded your supermag themse and used it as the theme and the display was perfect. Even the dropdown glitch was fixed

    I have sent you logins to the staging site and hope you can help me sort it out.

    I have lost hours on this which is extremely disappointing particularly on a paid theme which worked so well for us until now.

    Please get back to me soon

    Thanks

    Lisa

    #13584
    acmesupports
    Moderator

    Hello Lisa,
    Please try to find the solutions on the link here. Adsense codes on Sticky sidebar are only for the premium accounts. So, make sure your account is premium or not. You can remove the sticky sidebar for and check once. Hope it will work for you.

    Regards

Viewing 8 posts - 1 through 8 (of 8 total)
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