- November 30, 2018 at 8:50 pm #40048
I am currently coming up with a problem. Whenever I try to edit/add any post/page, I get a 500 Internal Error. Note, I understand that this may be an internal issue, but in this case, it only happens when I have activated Education Base Pro and Page Builder by SiteOrigin. At first I thought it was the plugin. I deactivated it, and I am able to use it just fine, but when I activate it, I get the error. When I activate any other theme, this does not happen. My conclusion: there is a certain collision between that plugin and the theme.
Also, when I click on customize, the customize page doesn’t load correctly. I have to refresh like a thousand times before it finally does. Has anyone had this issue with this theme?
Thanks.December 1, 2018 at 3:09 pm #40126
Our developer team shall observe your issue and reply you soon.
Best Regards!December 4, 2018 at 12:08 pm #40413
Please increase your php memory size that could be also a reason for this issue. If the issue still arise then please contact us.
Please place the given code in wp-config.php of your project to increase php memory size.
Best Regards!December 17, 2018 at 5:53 pm #41187
I tried the solution above with no luck. It keeps giving the same error. This started happening when I upgraded to PRO. It never happened with the free version. Has anyone experienced anything similar?
Thanks.December 18, 2018 at 4:41 am #41202
Could you please send your website login credential and ftp login credential to debug this issue through our contact form ?December 19, 2018 at 4:02 pm #41315
I have sent the information via contact form. Please verify
Thanks.December 20, 2018 at 4:25 am #41337
Thank you, we will contact you soon with possible solutions.January 17, 2019 at 9:36 pm #43558CarlosParticipant
Hola buenas tardes,
Yo tengo el mismo problema que Roberto. En mi caso, ha sido desde la última actualización de Word Press, no me deja crear entradas nuevas o páginas nuevas, asi como editarlas. ¿Podría ser que la plantilla no este adaptada con el nuevo editor Gutenberg? He instalado el plugin Editor clásico y de momento puedo hacer estas funciones.
Quedo a la espera de su solución.
Hi good afternoon,
I have the same problem as Roberto. In my case, it has been since the last update of Word Press, it does not let me create new entries or new pages, as well as edit them. Could it be that the template is not adapted with the new Gutenberg editor? I have installed the classic Editor plugin and I can do these functions at the moment.
I look forward to your solution.
Greetings Carlos.January 22, 2019 at 11:49 am #43903
Could you please send your website login credential and ftp login credential to debug this issue through our contact form ?
- You must be logged in to reply to this topic.