Best Premium and Free WordPress Themes › Forums › Portfolio Web Pro › Customizer page doesnt work
- This topic has 9 replies, 5 voices, and was last updated 2 years, 7 months ago by
acmesupports.
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AuthorPosts
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October 21, 2020 at 11:53 am #88468
Jonathan Lam
ParticipantHi,
The customiser page doesnt load after installing the demo. Also the licence key does not activate.
jonathanlam.com.auOctober 22, 2020 at 12:48 pm #88541acmesupports
ModeratorDear Jonathan,
Please check your inbox.Best Regards!
January 5, 2021 at 6:05 pm #91337Rui Wang
ParticipantHi,
I have the same issue.
After I import the demo content, the “customize” is no longer working —
1. clicked on the “customize”
2. the page returned to a blank page, with the left side no customizable menus, and the center stage is empty.I have tried to delete the WordPress site completed, then reinstalled the theme again, still didn’t work.
But my license key is activated.
January 6, 2021 at 4:22 am #91360acmesupports
ModeratorDear Rui,
If you can send us your site URL, admin username, and password at [email protected] we shall check the issue.Best Regards!
January 7, 2021 at 4:17 pm #91432Rui Wang
ParticipantHi,
I have emailed you the account information.
Just to add some more details.
Unabling to use customize capability is an issue since day one. I have followed the guide and installed all plugins, and uploaded the theme to my WordPress.
1. i have AMC demo setuo plugin active, and already imported the demo content, but the WordPress gives me an error and asks me to install demo setup.
2. on my homepage, I can see the theme and the content. but sometimes, it shows 404 page
3. I then switched the theme to portfolio web, I can see the customization options on the left, but it then asked me to upgrade to pro.
4. if I switched to pro, I don’t have any customization option, the entire page is a blank page.Thannk you!
January 8, 2021 at 6:09 pm #91491acmesupports
ModeratorDear Rui,
Ok, we shall check it and reply to you via email.Best Regards!
January 11, 2021 at 9:59 pm #91612Dominika Peturová
ParticipantHi acmesupport,
please, I have the same issue as Rui Wang. I think that is problem with this template and WordPress 5.6. I can’t used this template with customize.Is there a solution to this problem?
Thank you!
January 12, 2021 at 4:10 am #91613acmesupports
ModeratorDear Dominika,
If you can send us your site URL, admin username, and password at [email protected] we shall check the issue.Best Regards!
January 31, 2021 at 11:27 pm #92476Cheryl Talley
ParticipantI also installed the demo theme today but can’t activate it from within the wp dashboard and b/c of that I can’t access Customizer. I can however activate it from within my Acmethemes account. My host is WPX.net. Is this a cURL blocking issue between WPX.net and AcmeThemes?
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This reply was modified 2 years, 7 months ago by
Cheryl Talley.
February 8, 2021 at 5:19 pm #92776acmesupports
ModeratorDear Cheryl,
If you can send us your site URL, admin username, and password at [email protected] we shall check it.Best Regards!
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This reply was modified 2 years, 7 months ago by
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