Customizer page doesnt work - Acme Themes

Best Premium and Free WordPress Themes Forums Portfolio Web Pro Customizer page doesnt work

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #88468
    Jonathan Lam
    Participant

    Hi,
    The customiser page doesnt load after installing the demo. Also the licence key does not activate.
    jonathanlam.com.au

    #88541
    acmesupports
    Moderator

    Dear Jonathan,
    Please check your inbox.

    Best Regards!

    #91337
    Rui Wang
    Participant

    Hi,

    I have the same issue.
    After I import the demo content, the “customize” is no longer working —
    1. clicked on the “customize”
    2. the page returned to a blank page, with the left side no customizable menus, and the center stage is empty.

    I have tried to delete the WordPress site completed, then reinstalled the theme again, still didn’t work.

    But my license key is activated.

    #91360
    acmesupports
    Moderator

    Dear Rui,
    If you can send us your site URL, admin username, and password at [email protected] we shall check the issue.

    Best Regards!

    #91432
    Rui Wang
    Participant

    Hi,

    I have emailed you the account information.
    Just to add some more details.
    Unabling to use customize capability is an issue since day one. I have followed the guide and installed all plugins, and uploaded the theme to my WordPress.
    1. i have AMC demo setuo plugin active, and already imported the demo content, but the WordPress gives me an error and asks me to install demo setup.
    2. on my homepage, I can see the theme and the content. but sometimes, it shows 404 page
    3. I then switched the theme to portfolio web, I can see the customization options on the left, but it then asked me to upgrade to pro.
    4. if I switched to pro, I don’t have any customization option, the entire page is a blank page.

    Thannk you!

    #91491
    acmesupports
    Moderator

    Dear Rui,
    Ok, we shall check it and reply to you via email.

    Best Regards!

    #91612
    Dominika Peturová
    Participant

    Hi acmesupport,
    please, I have the same issue as Rui Wang. I think that is problem with this template and WordPress 5.6. I can’t used this template with customize.

    Is there a solution to this problem?

    Thank you!

    #91613
    acmesupports
    Moderator

    Dear Dominika,
    If you can send us your site URL, admin username, and password at [email protected] we shall check the issue.

    Best Regards!

    #92476
    Cheryl Talley
    Participant

    I also installed the demo theme today but can’t activate it from within the wp dashboard and b/c of that I can’t access Customizer. I can however activate it from within my Acmethemes account. My host is WPX.net. Is this a cURL blocking issue between WPX.net and AcmeThemes?

    • This reply was modified 2 years, 7 months ago by Cheryl Talley.
    #92776
    acmesupports
    Moderator

    Dear Cheryl,
    If you can send us your site URL, admin username, and password at [email protected] we shall check it.

    Best Regards!

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