Demo Setup – My Issue —> not being able to install the theme. Missing Files…

Acme Demo Setup
Task Completed, view the log below
Uploading Zip…
Unzipping File…
Invalid ZIP destination file /home/splurgemall/public_html/wp-content/uploads/acme-demo-importer/online-shop-pro
xml file not included
wie file not included
dat file not included

You are within the first 30 days of the purchase of the product.
My Issue —> Your issue(s) comes from not being able to install the themes properly or get the themes to perform its basic functions.

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On Fri, Nov 9, 2018 at 4:00 AM C. K. <[email protected]> wrote:

From: Acme Supports <[email protected]>
To: [email protected]
Sent: Thursday, November 8, 2018 6:51 AM
Subject: Re: Acme Themes “online shop”

Dear George,
Yes, it is possible. You will have your website look exactly like the demo site.
Best Regards,
Rozy

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Terms and Conditions

Refund Policy
We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.

– Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
– You are within the first 30 days of the purchase of the product.
((((( My Issue —> Your issue(s) comes from not being able to install the themes properly or get the themes to perform its basic functions.))))))
– You have attempted to resolve your issue(s) with our support team.
– No refunds will be granted after the first 30 days of the original purchase whatsoever.
– Issues caused by 3rd party plugins, or other software will not provide grounds for a refund.
– No refunds can be processed for the Yearly Bundle and Lifetime Bundle at anytime.

By purchasing theme(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.
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i have had to ask them over and over again that the scrolling pictures are not working in the sections it should be and i’m tired of the support please they still have not answered my question on the dat file how to install it. i need this in case i have to do a recovery at this time i just want a refund it’s not working .
.
Order #: 85345644 <—- ((((( Please Refund this one )))))

i am unhappy with my purchase!

thank you..