- December 26, 2022 at 9:25 pm #105276
When I first logged into the admin area and the site to work on it, I noticed that the header image was not showing on the front page of the actual site or in the theme’s customize area. It was still showing in the inner pages though. In trying to find the problem, I had been clicking through the theme’s customize options. I then clicked themes > Educ Base Pro > Acme Fix Images… and it sent me to an error screen. I then received an email with a link to get back into the admin area. After clicking the link, I can now reach the admin area, but my site is now showing only a white screen.
The email I received also includes error information/details that I did not know if I should include here.
Can you please help?December 26, 2022 at 9:27 pm #105277
P.S. The site is still in recovery mode (in the admin) and I will leave there until I receive direction from you.December 26, 2022 at 9:30 pm #105278
Thought this might be an important detail. I was working on it in chrome. That is where I am seeing the white screen. I just cleared the cache and checked it on edge. I can see the site fine in edge, but still no header image.December 26, 2022 at 10:06 pm #105280
I did get the site back in chrome, but the header image still is not showing on the home page.December 27, 2022 at 4:58 am #105283acmesupportsModerator
Dear Lana Myers,
Could you please deactivate any unnecessary plugins and check if it solves the problem?
Best Regards!December 27, 2022 at 12:39 pm #105288
Unfortunately, that did not work.December 27, 2022 at 11:30 pm #105306
I finally figured it out. Thank you though. 🙂December 28, 2022 at 5:14 am #105307acmesupportsModerator
Dear Lana Myers,
Ok, that’s good to know 🙂
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