- August 17, 2017 at 3:01 pm #19665
Hi, my website was hacked! Trough the website there were 800 mails send in no time. The provider took it offline immediately. I lost all my work…
Do you know anything about how easy your template can be hacked?
The customer wants to have a different template. Is it possible to get my money back?
Thx LidiaAugust 17, 2017 at 3:31 pm #19666acmesupportsModerator
Hello Lidia Molnar,
We are sorry to hear your site is hacked. Hacking a website is not a easy task and not a theme is the reason to got the site hacked. So, please contact your hosting provider, they will have the backup files and database. You can restored your site with the help of hosting provider. Kindly let us know about the solutions.
We are here to help you in every situation.
RegardsAugust 17, 2017 at 8:20 pm #19679
They told me that some themes are easy to be hacked. I can probably get my files back, but the customer wants to have a different theme because the don’t trust yours. Sorry for this… but we have on some day’s 5000 visitors on the website when the house is open. Please refund my money and I will solve the rest with my hosting company.
Thanx lidiaAugust 18, 2017 at 4:38 am #19685Acme ThemesKeymaster
Our theme is developed in standard WordPress rules and followed all security rules, sanitization, validation and escaping and checked and verified by WordPress Theme Review Team. It has already active in more than 5,000 sites, There is no way site can be hacked with the theme. Since you have theme, you can check every lines of code and verify by yourselves.
Whatever theme or plugin you use, if you have open contact form or email without any Captcha or security , you can get thousands of email within no time from the spammer. You should understand that hacking and spamming are different things.
You are free to use whatever theme, if you want refund or cancel your subscription please contact us from here https://www.acmethemes.com/contact/ or email directly us [email protected]August 19, 2017 at 6:30 pm #19741
Problem solved… it’s de “share this by email” from jetpackAugust 20, 2017 at 4:33 am #19748acmesupportsModerator
Nice to know that your problem is solved. 🙂
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