Impossible to access Customize zone - Acme Themes

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Viewing 5 posts - 1 through 5 (of 5 total)
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  • #105998
    Virginie HUBERT
    Participant

    Hello,

    I just update to php8, and when I go in Customize zone, I have an ugly screen. Impossible to use it!
    You can see a screenshot here: https://d.pr/i/vOJpZx
    Thank you for your help!
    Best regards,

    Virginie

    #106005
    Virginie HUBERT
    Participant

    I just receive this message from my website (sorry, in French):

    Si votre site semble cassé ou si vous ne pouvez pas accéder à votre tableau de bord normalement, WordPress dispose maintenant d’un « mode de récupération ». Cela vous permet de vous connecter en sécurité sur votre tableau de bord afin de chercher la source du problème.

    https://lejeudesgeniescreatifs.com/vhh37/?action=enter_recovery_mode&rm_token=pxHSsghEvgTLXo84VfHRyR&rm_key=2NnQgUPyu9XMzITusqVuDL

    Pour garder votre site en sécurité, ce lien expirera dans 1 jour. Ne vous inquiétez cependant pas : un nouveau lien vous sera envoyé si l’erreur se présente à nouveau.

    Si vous cherchez de l’aide pour ce problème, les informations suivantes pourraient vous être demandées :
    WordPress version 6.1.1
    Thème actif : MercantilePro (version 1.1.1)
    Extension actuelle : (version )
    PHP version 8.1.16

    Détails de l’erreur
    ======================
    Une erreur de type E_ERROR a été causée dans la ligne 127 du fichier /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-content/themes/mercantilepro/acmethemes/sidebar-widget/acme-portfolio-filter.php. Message d’erreur : Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, string given in /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-content/themes/mercantilepro/acmethemes/sidebar-widget/acme-portfolio-filter.php:127
    Stack trace:
    #0 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-content/themes/mercantilepro/acmethemes/sidebar-widget/acme-portfolio-filter.php(127): in_array(5, ”)
    #1 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-widget.php(535): Mercantile_portfolio_filter->form(Array)
    #2 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array)
    #3 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-customize-widgets.php(1128): wp_widget_control(Array, Array)
    #4 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-customize-widgets.php(1076): WP_Customize_Widgets->get_widget_control(Array)
    #5 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-customize-widgets.php(714): WP_Customize_Widgets->get_available_widgets()
    #6 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-hook.php(308): WP_Customize_Widgets->enqueue_scripts(”)
    #7 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
    #8 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #9 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-admin/customize.php(123): do_action(‘customize_contr…’)
    #10 {main}
    thrown

    #106006
    acmesupports
    Moderator

    Dear Virginie,
    Please deactivate any unnecessary plugins and check if it solves the issue. Also, update the Pro theme to its latest updated version.

    Best Regards!

    #106093
    Virginie HUBERT
    Participant

    Hello,

    Still big troubles on my website after that work:
    – I delete all the WordPress files by FTP.
    – I reinstall WordPress from scratch.
    – I add the Updraft Plus plugin, and restore all the necessary files, themes, databases, plugins, files etc.
    – I delete the old Mercantile Pro v2, and install Mercantile Pro v3.0.4
    – Still impossible to access the customize zone.
    – I deactivate ALL the plugins.
    And I still have the message ERR-TOO_MANY_REDIRECTS on the home page, impossible to access /wp-admin. But We can go in the inside pages, and navigate from there (but not on the homepage).
    Any idea to fix that?
    I don’t wan’t to migrate to Jimdo or Wix!!
    Thanks for your help,

    Virginie Hubert

    #106096
    acmesupports
    Moderator

    Dear Virginie,
    Could you please email us at [email protected] along with screenshots so that we can solve the issue?
    Best Regards!

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