Best Premium and Free WordPress Themes › Forums › MercantilePro › Impossible to access Customize zone
- This topic has 4 replies, 2 voices, and was last updated 2 weeks, 6 days ago by
acmesupports.
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AuthorPosts
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February 20, 2023 at 4:08 pm #105998
Virginie HUBERT
ParticipantHello,
I just update to php8, and when I go in Customize zone, I have an ugly screen. Impossible to use it!
You can see a screenshot here: https://d.pr/i/vOJpZx
Thank you for your help!
Best regards,Virginie
February 21, 2023 at 8:32 am #106005Virginie HUBERT
ParticipantI just receive this message from my website (sorry, in French):
Si votre site semble cassé ou si vous ne pouvez pas accéder à votre tableau de bord normalement, WordPress dispose maintenant d’un « mode de récupération ». Cela vous permet de vous connecter en sécurité sur votre tableau de bord afin de chercher la source du problème.
Pour garder votre site en sécurité, ce lien expirera dans 1 jour. Ne vous inquiétez cependant pas : un nouveau lien vous sera envoyé si l’erreur se présente à nouveau.
Si vous cherchez de l’aide pour ce problème, les informations suivantes pourraient vous être demandées :
WordPress version 6.1.1
Thème actif : MercantilePro (version 1.1.1)
Extension actuelle : (version )
PHP version 8.1.16Détails de l’erreur
======================
Une erreur de type E_ERROR a été causée dans la ligne 127 du fichier /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-content/themes/mercantilepro/acmethemes/sidebar-widget/acme-portfolio-filter.php. Message d’erreur : Uncaught TypeError: in_array(): Argument #2 ($haystack) must be of type array, string given in /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-content/themes/mercantilepro/acmethemes/sidebar-widget/acme-portfolio-filter.php:127
Stack trace:
#0 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-content/themes/mercantilepro/acmethemes/sidebar-widget/acme-portfolio-filter.php(127): in_array(5, ”)
#1 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-widget.php(535): Mercantile_portfolio_filter->form(Array)
#2 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-admin/includes/widgets.php(274): WP_Widget->form_callback(Array)
#3 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-customize-widgets.php(1128): wp_widget_control(Array, Array)
#4 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-customize-widgets.php(1076): WP_Customize_Widgets->get_widget_control(Array)
#5 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-customize-widgets.php(714): WP_Customize_Widgets->get_available_widgets()
#6 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-hook.php(308): WP_Customize_Widgets->enqueue_scripts(”)
#7 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#8 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#9 /homepages/39/d606057707/htdocs/lejeudesgeniescreatifs.com/wp-admin/customize.php(123): do_action(‘customize_contr…’)
#10 {main}
thrownFebruary 21, 2023 at 8:45 am #106006acmesupports
ModeratorDear Virginie,
Please deactivate any unnecessary plugins and check if it solves the issue. Also, update the Pro theme to its latest updated version.Best Regards!
February 27, 2023 at 4:33 pm #106093Virginie HUBERT
ParticipantHello,
Still big troubles on my website after that work:
– I delete all the WordPress files by FTP.
– I reinstall WordPress from scratch.
– I add the Updraft Plus plugin, and restore all the necessary files, themes, databases, plugins, files etc.
– I delete the old Mercantile Pro v2, and install Mercantile Pro v3.0.4
– Still impossible to access the customize zone.
– I deactivate ALL the plugins.
And I still have the message ERR-TOO_MANY_REDIRECTS on the home page, impossible to access /wp-admin. But We can go in the inside pages, and navigate from there (but not on the homepage).
Any idea to fix that?
I don’t wan’t to migrate to Jimdo or Wix!!
Thanks for your help,Virginie Hubert
February 28, 2023 at 4:14 am #106096acmesupports
ModeratorDear Virginie,
Could you please email us at [email protected] along with screenshots so that we can solve the issue?
Best Regards! -
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