Menu's collapse in mobile devices - Acme Themes

Best Premium and Free WordPress Themes Forums Education Base Pro Menu’s collapse in mobile devices

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  • #83851

    The menu in Education Base Pro in desktop version in correct, but in mobile devices when tap over menu this expand and immediately hide and isn’t possible access to the options.

    The url is: https://misdatossoyyo.elderechoinformatico.com/

    #83866
    acmesupports
    Moderator

    Dear Carmen,
    Your query will be replied soon.

    Best Regards!

    #83941
    acmesupports
    Moderator

    Dear Carmen,
    Please deactivate the Elegant Block and check again. Let us know if problem still exists.

    Best Regards!

    #84067

    Thank’s for your replay

    I deactivate the Elegant Block plugin, but the problem persist

    #96313
    Johannes Glaisner
    Participant

    I actually have the same problem.

    I haven’t got any Elegant Block plugin installed.

    Help, please
    Jo

    #96431
    acmesupports
    Moderator

    Dear Johannes,
    Please update the theme to its latest version or download the latest updated theme from your My Account page.

    Best Regards!

    #96432
    Johannes Glaisner
    Participant

    Hello!

    I updated to Version 3.02 – but still the same probleme.
    Please have a look: https://wordpress.lwms.de/

    Thanks for your help!
    Jo

    #96438
    Johannes Glaisner
    Participant

    Hello!

    I tested once again on different devices:

    mobile: menu cannot be opened – once tapped, it closees immediatly.
    Tablet: menu ist opened all the time – it cannot be closed.

    All unnecessary plugins were deactivated or deleted.

    Used Plugins:
    (Simply) Guest Author Name Version 4.32 von Shoofly Solutions | Automatische Aktualisierungen aktiviert
    Disable Comments Version 2.1.1 von WPDeveloper | Automatische Aktualisierungen aktiviert
    Download Manager Version 3.1.27 von W3 Eden | Automatische Aktualisierungen aktiviert
    Everest Forms Version 1.7.4 von WPEverest | Automatische Aktualisierungen aktiviert
    Gutentor – Gutenberg Blocks – Page Builder for Gutenberg Editor Version 3.0.9 von Gutentor | Automatische Aktualisierungen aktiviert
    Limit Login Attempts Reloaded Version 2.22.0 von Limit Login Attempts Reloaded | Automatische Aktualisierungen aktiviert
    Popup Box Version 2.2.7 von Popup Box Team | Automatische Aktualisierungen aktiviert
    Real Media Library Version 4.13.9 von devowl.io | Automatische Aktualisierungen aktiviert
    SimpLy Gallery Block & Lightbox Version 2.1.2 von GalleryCreator | Automatische Aktualisierungen aktiviert
    Strato Assistant Version 5.7.0 von Strato | Automatische Aktualisierungen aktiviert
    Widgets On Pages Version 1.5.0 von Todd Halfpenny | Automatische Aktualisierungen aktiviert
    WPDM – Gutenberg Blocks Version 2.0.7 von WordPress Download Manager | Automatische Aktualisierungen aktiviert

    Thanks for your help!
    Jo

    #96461
    acmesupports
    Moderator

    Dear Johannes,
    We have checked your site and it seems that the problem has been solved now.
    Best Regards!

    #96463
    Johannes Glaisner
    Participant

    Hello!

    Sory, but that’s not right! The problem is still the same. Even the preview in a normal browser doesn’t work correctly!
    Here is a video how it looks like on a mobile:
    https://cloud.lwms.eu/index.php/s/BkdmzsdCdX34DoY

    Greetings
    Jo

    #96507
    acmesupports
    Moderator

    Dear Johannes,
    Can you send a screenshot to make it clear? We are not finding any issue.

    Best Regards!

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