Best Premium and Free WordPress Themes › Forums › Education Base Pro › Menu’s collapse in mobile devices
- This topic has 16 replies, 4 voices, and was last updated 12 months ago by
acmesupports.
- AuthorPosts
- August 7, 2020 at 8:55 pm #83851
Carmen Velarde-Koechlin
ParticipantThe menu in Education Base Pro in desktop version in correct, but in mobile devices when tap over menu this expand and immediately hide and isn’t possible access to the options.
The url is: https://misdatossoyyo.elderechoinformatico.com/
August 8, 2020 at 3:14 pm #83866acmesupports
ModeratorDear Carmen,
Your query will be replied soon.Best Regards!
August 10, 2020 at 5:22 am #83941acmesupports
ModeratorDear Carmen,
Please deactivate the Elegant Block and check again. Let us know if problem still exists.Best Regards!
August 12, 2020 at 1:59 pm #84067Carmen Velarde-Koechlin
ParticipantThank’s for your replay
I deactivate the Elegant Block plugin, but the problem persist
May 13, 2021 at 2:13 pm #96313Johannes Glaisner
ParticipantI actually have the same problem.
I haven’t got any Elegant Block plugin installed.
Help, please
JoMay 17, 2021 at 6:50 am #96431acmesupports
ModeratorDear Johannes,
Please update the theme to its latest version or download the latest updated theme from your My Account page.Best Regards!
May 17, 2021 at 9:06 am #96432Johannes Glaisner
ParticipantHello!
I updated to Version 3.02 – but still the same probleme.
Please have a look: https://wordpress.lwms.de/Thanks for your help!
JoMay 17, 2021 at 10:37 am #96438Johannes Glaisner
ParticipantHello!
I tested once again on different devices:
mobile: menu cannot be opened – once tapped, it closees immediatly.
Tablet: menu ist opened all the time – it cannot be closed.All unnecessary plugins were deactivated or deleted.
Used Plugins:
(Simply) Guest Author Name Version 4.32 von Shoofly Solutions | Automatische Aktualisierungen aktiviert
Disable Comments Version 2.1.1 von WPDeveloper | Automatische Aktualisierungen aktiviert
Download Manager Version 3.1.27 von W3 Eden | Automatische Aktualisierungen aktiviert
Everest Forms Version 1.7.4 von WPEverest | Automatische Aktualisierungen aktiviert
Gutentor – Gutenberg Blocks – Page Builder for Gutenberg Editor Version 3.0.9 von Gutentor | Automatische Aktualisierungen aktiviert
Limit Login Attempts Reloaded Version 2.22.0 von Limit Login Attempts Reloaded | Automatische Aktualisierungen aktiviert
Popup Box Version 2.2.7 von Popup Box Team | Automatische Aktualisierungen aktiviert
Real Media Library Version 4.13.9 von devowl.io | Automatische Aktualisierungen aktiviert
SimpLy Gallery Block & Lightbox Version 2.1.2 von GalleryCreator | Automatische Aktualisierungen aktiviert
Strato Assistant Version 5.7.0 von Strato | Automatische Aktualisierungen aktiviert
Widgets On Pages Version 1.5.0 von Todd Halfpenny | Automatische Aktualisierungen aktiviert
WPDM – Gutenberg Blocks Version 2.0.7 von WordPress Download Manager | Automatische Aktualisierungen aktiviertThanks for your help!
JoMay 18, 2021 at 12:06 pm #96461acmesupports
ModeratorDear Johannes,
We have checked your site and it seems that the problem has been solved now.
Best Regards!May 18, 2021 at 1:23 pm #96463Johannes Glaisner
ParticipantHello!
Sory, but that’s not right! The problem is still the same. Even the preview in a normal browser doesn’t work correctly!
Here is a video how it looks like on a mobile:
https://cloud.lwms.eu/index.php/s/BkdmzsdCdX34DoYGreetings
JoMay 21, 2021 at 4:08 pm #96507acmesupports
ModeratorDear Johannes,
Can you send a screenshot to make it clear? We are not finding any issue.Best Regards!
January 5, 2022 at 10:38 pm #100861Andrea Garcia
ParticipantHello I am also experiencing an issue on the mobile menu. The sub menu links do not expand down and it only goes to the top menu item. Please preview on our site:
January 6, 2022 at 4:55 am #100867acmesupports
ModeratorDear Andrea,
Could you please deactivate some unnecessary plugins and check if it solves the issue? Also, update the theme to its latest version.Best Regards!
February 8, 2022 at 5:30 pm #101247Andrea Garcia
ParticipantHello, I updated the theme, disabled all plugins and cleared the site cache, browser cache and firewall cache. The problem still persist on mobile menu. The Submenu’s will not just expand out.
Ideas?February 9, 2022 at 7:07 am #101251acmesupports
ModeratorDear Andrea,
We have checked your site. It seems that the sub-menu doesn’t have any problem. Please check it or send a screenshot of the exact issue.Best Regards!
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