Menu's collapse in mobile devices - Acme Themes

Menu’s collapse in mobile devices

Best Premium and Free WordPress Themes › Forums › Education Base Pro › Menu’s collapse in mobile devices

Viewing 15 posts - 1 through 15 (of 17 total)
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  • Author
    Posts
  • August 7, 2020 at 8:55 pm #83851
    Carmen Velarde-Koechlin
    Participant

    The menu in Education Base Pro in desktop version in correct, but in mobile devices when tap over menu this expand and immediately hide and isn’t possible access to the options.

    The url is: https://misdatossoyyo.elderechoinformatico.com/

    August 8, 2020 at 3:14 pm #83866
    acmesupports
    Moderator

    Dear Carmen,
    Your query will be replied soon.

    Best Regards!

    August 10, 2020 at 5:22 am #83941
    acmesupports
    Moderator

    Dear Carmen,
    Please deactivate the Elegant Block and check again. Let us know if problem still exists.

    Best Regards!

    August 12, 2020 at 1:59 pm #84067
    Carmen Velarde-Koechlin
    Participant

    Thank’s for your replay

    I deactivate the Elegant Block plugin, but the problem persist

    May 13, 2021 at 2:13 pm #96313
    Johannes Glaisner
    Participant

    I actually have the same problem.

    I haven’t got any Elegant Block plugin installed.

    Help, please
    Jo

    May 17, 2021 at 6:50 am #96431
    acmesupports
    Moderator

    Dear Johannes,
    Please update the theme to its latest version or download the latest updated theme from your My Account page.

    Best Regards!

    May 17, 2021 at 9:06 am #96432
    Johannes Glaisner
    Participant

    Hello!

    I updated to Version 3.02 – but still the same probleme.
    Please have a look: https://wordpress.lwms.de/

    Thanks for your help!
    Jo

    May 17, 2021 at 10:37 am #96438
    Johannes Glaisner
    Participant

    Hello!

    I tested once again on different devices:

    mobile: menu cannot be opened – once tapped, it closees immediatly.
    Tablet: menu ist opened all the time – it cannot be closed.

    All unnecessary plugins were deactivated or deleted.

    Used Plugins:
    (Simply) Guest Author Name Version 4.32 von Shoofly Solutions | Automatische Aktualisierungen aktiviert
    Disable Comments Version 2.1.1 von WPDeveloper | Automatische Aktualisierungen aktiviert
    Download Manager Version 3.1.27 von W3 Eden | Automatische Aktualisierungen aktiviert
    Everest Forms Version 1.7.4 von WPEverest | Automatische Aktualisierungen aktiviert
    Gutentor – Gutenberg Blocks – Page Builder for Gutenberg Editor Version 3.0.9 von Gutentor | Automatische Aktualisierungen aktiviert
    Limit Login Attempts Reloaded Version 2.22.0 von Limit Login Attempts Reloaded | Automatische Aktualisierungen aktiviert
    Popup Box Version 2.2.7 von Popup Box Team | Automatische Aktualisierungen aktiviert
    Real Media Library Version 4.13.9 von devowl.io | Automatische Aktualisierungen aktiviert
    SimpLy Gallery Block & Lightbox Version 2.1.2 von GalleryCreator | Automatische Aktualisierungen aktiviert
    Strato Assistant Version 5.7.0 von Strato | Automatische Aktualisierungen aktiviert
    Widgets On Pages Version 1.5.0 von Todd Halfpenny | Automatische Aktualisierungen aktiviert
    WPDM – Gutenberg Blocks Version 2.0.7 von WordPress Download Manager | Automatische Aktualisierungen aktiviert

    Thanks for your help!
    Jo

    May 18, 2021 at 12:06 pm #96461
    acmesupports
    Moderator

    Dear Johannes,
    We have checked your site and it seems that the problem has been solved now.
    Best Regards!

    May 18, 2021 at 1:23 pm #96463
    Johannes Glaisner
    Participant

    Hello!

    Sory, but that’s not right! The problem is still the same. Even the preview in a normal browser doesn’t work correctly!
    Here is a video how it looks like on a mobile:
    https://cloud.lwms.eu/index.php/s/BkdmzsdCdX34DoY

    Greetings
    Jo

    May 21, 2021 at 4:08 pm #96507
    acmesupports
    Moderator

    Dear Johannes,
    Can you send a screenshot to make it clear? We are not finding any issue.

    Best Regards!

    January 5, 2022 at 10:38 pm #100861
    Andrea Garcia
    Participant

    Hello I am also experiencing an issue on the mobile menu. The sub menu links do not expand down and it only goes to the top menu item. Please preview on our site:

    Welcome

    January 6, 2022 at 4:55 am #100867
    acmesupports
    Moderator

    Dear Andrea,
    Could you please deactivate some unnecessary plugins and check if it solves the issue? Also, update the theme to its latest version.

    Best Regards!

    February 8, 2022 at 5:30 pm #101247
    Andrea Garcia
    Participant

    Hello, I updated the theme, disabled all plugins and cleared the site cache, browser cache and firewall cache. The problem still persist on mobile menu. The Submenu’s will not just expand out.
    Ideas?

    February 9, 2022 at 7:07 am #101251
    acmesupports
    Moderator

    Dear Andrea,
    We have checked your site. It seems that the sub-menu doesn’t have any problem. Please check it or send a screenshot of the exact issue.

    Best Regards!

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