Missing widgets - Acme Themes
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  • #55202
    John Tisbury
    Participant

    Hi I have ProlificPro template and have installed the demo date, imported the widgets from the 3 supporting files. I am missing the widgets listed below for the pages listed. Where can I download these from please? My site is: https://www.firedglass.biz

    About us page — SiteOrigin Page Builder
    – Mercantile service
    – Mercantile fd column

    Contact page — SiteOrigin Page Builder
    – Mercantile contact

    More testimonials — SiteOrigin Page Builder
    – Mercantile testimonial

    Team — SiteOrigin Page Builder
    – Mercantile team

    #55420
    acmesupports
    Moderator

    Dear John,
    The Prolific Pro doesn’t have the widgets you have mentioned above since it is related to Mercantile theme.

    Best Regards!

    #55422
    John Tisbury
    Participant

    Thank you for your reply. The widgets I’ve listed have placeholders in the Pages within the Prolific Pro theme, see the screenshot below.

    Is this a copy & paste error by the developer/designer of this theme and they can be ignored?

    Link to screenshot:
    Missing widgets in Prolific Pro theme pages

    #55672
    acmesupports
    Moderator

    Dear John,
    As our developer team observed the issue. This issue is related to Site By Origin Page Builder. So we suggest you contact the support provider of the Page
    Builder or post in its own support forum.

    Best Regards!

    #55780
    John Tisbury
    Participant

    Hi
    This is unacceptable as a response. I purchased the theme from you, the demo site, demo data imports those widgets. The issue is with you as the supplier of a faulty product. You cannot offload your responsibility to a third party.

    If these are not available then they should not be in your template and downloaded in the sample data. I’m not about to go chasing a third party when I paid you for a product that it not up to standard.

    Please fix or provide a work around.

    #55838
    acmesupports
    Moderator

    Dear John,
    Could you please provide the username and password of your admin panel to us at [email protected]? Our developer team shall observe it.
    Best Regards!

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