- March 21, 2019 at 7:51 pm #48723Jamas WardParticipant
We paid for the whole theme package to make the website more customizeable. Now the Customize link doesn’t work and the Page Builder won’t let us Hyperlink anything. We paid so that we could use the set with a lifetime of support. We emailed Support and received a reply asking for the URL. We sent it and received a reply that the email was undeliverable to your [email protected] email address that you sent the reply from! My boss is upset because I insisted on buying the whole package and now am unable to make the simplest changes to the website!. These changes, the color of text in the footer and hyperlinking within the original layout which was a two row/three column layout on the services page, but now that it’s hyperlinked its a single column centered. When I try to put it back it all disappears. This is ridiculous. This is a lifetime of usage and support? Copy of emails minus our email addresses is below.
To: ‘Acme Supports’ <[email protected]>
Subject: RE: Acme Themes “Travel Way Pro”
When I click “Customize” I get a page that says:
This page isn’t working
topflightservices.net is currently unable to handle this request.
HTTP ERROR 500
From: Acme Supports <[email protected]>
Sent: Thursday, March 21, 2019 2:44 AM
Subject: Re: Acme Themes “Travel Way Pro”
If you can provide us your site URL, we will observe and can provide you with possible solutions.
On Thu, Mar 21, 2019 at 12:18 AM Acme Themes <[email protected]> wrote:
Subject: Travel Way Pro
I can customize as we bought the whole package but customize is not working. Please help.
This e-mail was sent from a contact form on Acme Themes (http://www.acmethemes.com)March 22, 2019 at 8:35 am #48750
Could you provide us with the username and password of your admin panel to us at [email protected]?
We shall observe it.
Best Regards!March 23, 2019 at 4:59 pm #48862Jamas WardParticipant
No, we will never provide the username and password for any of our websites. You shouldn’t even ask for that! I want the code fixed in the theme. This is not a customization issue. Your email doesn’t receive emails and the get bounced right back as soon as we reply, so I have to assume you are having difficulty with all of your coding. Why would I give you my username and password. We paid for the whole set of themes with Lifetime Usage and support. This is not support. We need a phone number to call because apparently you have no idea what you’re doingMarch 24, 2019 at 4:48 pm #48918
Our developer team shall observe your issue and provide you with possible solutions.
Best Regards!March 25, 2019 at 5:28 am #48941
1. We suggest you remove the plugin one by one and try checking if the customization tools work.
2. Please update the link on the footer pages by following the path below:
Appearance > Customize > Layout/Design Option > Advanced Color
Let us know if any confusion.
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