Site Logo Upload reduced quality - Acme Themes

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Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #18034
    faunaofaustralia
    Participant

    Hi there,

    I have been trying to add logos to my website faunaofaustralia.com but the logo is continually uploaded in a bad quality. I am creating the image in Photoshop and when I upload it seems to be the uploader which compresses the file and reduces the quality. I have tried sharpening the image, uploading the file in JPEG, uploading the file in PNG and nothing seems to work. They are all fuzzy low quality uploads. How can I get the same quality displayed on my photoshop? The sample stock photos look sharp.

    Regards,
    James O’Shea

    #18047
    acmesupports
    Moderator

    Hello James,
    Can you check the codes on acmethemes/hooks/header.php file and change the height and width of the custom-logo there. It may help you to make the logo quality better. Please change the height and width based on your need.

    Regards

    #18076
    faunaofaustralia
    Participant

    I have made the site logo to the correct specifications stated i think it was 290×70 pixels from memory (not at the computer at the moment). Wont making it to the correct image size the same as doing as you suggested?

    How do i check these codes? I haven’t done anything behind the scenes yet in code but id be interested to know how.

    Cheers,
    James

    #18087
    acmesupports
    Moderator

    Hello James,
    We will check your issues with the help of developer and contact you soon. Can you please wait for some hours.

    Regards

    #18108
    faunaofaustralia
    Participant

    Ok Great! Thank you

    #18123
    acmesupports
    Moderator

    Hello James,
    Can you please send us the original logo of your site on info[at]acmethemes.com, we will check the logo quality by adding on our checking site and inform you about the issues. We checked your site and the codes are fine while viewing from browser. Kindly send us email.

    Thank you

    #18125
    faunaofaustralia
    Participant

    Hi,
    Photo has been sent to the above email address.

    Regards,
    James

    #18128
    acmesupports
    Moderator

    Okay, we got it. We will contact you via email.
    Thank you

    #18193
    faunaofaustralia
    Participant

    Did the upload on your end work?

    #18194
    acmesupports
    Moderator

    We will respond you via email. Thank you for your patience.

    Thank you

Viewing 10 posts - 1 through 10 (of 10 total)
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