Slider Image Issue on Mobile Devices - Image Not Scaling - Acme Themes

Best Premium and Free WordPress Themes Forums Corporate Plus Pro Slider Image Issue on Mobile Devices – Image Not Scaling

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  • #16320
    Ryan Deal
    Participant

    Corporate Plus Pro is an amazing template; thank you for creating! I am experiencing one central issue and cannot find a fix: When proportioned to the theme’s recommendations, the background slider photo does not appear properly on a mobile user’s actual device, including iPhone and iPad. The in-Wordpress preview of this responsiveness looks great, but does not mirror a user’s actual experience. I believe the image is remaining the same size on mobile devices (not scaling at all) and is appearing beginning with the upper left corner of the image.

    I have attempted all fixes and recommendations, including removing/disabling all plug-ins and updating to the latest WP version tested using this theme, but to no avail. Please help.

    My slider text references a specific item in the photo and this item needs to be seen on all devices, as it appears in the in-Wordpress preview. Site is: http://www.ryandeal.com.

    Thank you in advance forum members and app developer!!

    #16322
    acmesupports
    Moderator

    Hello Ryan,
    Thank you so much for using our theme and for your feedback.
    Similar type of topic is already discussed on this threat, kindly check this link.
    You can check once by adding the Acme Fix Images as mentioned on the docas well.

    Regards

    #16323
    Ryan Deal
    Participant

    Thank you for the rapid response. Unfortunately, your advice and your link do not fix or answer the problem of image scaling on the scroller on mobile devices. I’ve thoroughly read through your forums before I posted this question. Others have posed the same question. Please answer this question with a direct response so the community can move forward:

    “When proportioned to your theme’s recommendations, the background slider photo does not appear properly on a mobile user’s actual device, including iPhone and iPad. The in-Wordpress preview of this responsiveness looks great, but does not mirror a user’s actual experience. I believe the image is remaining the same size on mobile devices (not scaling at all) and is appearing beginning with the upper left corner of the image.

    ######## -> The image remains the same size on mobile devices (not scaling at all) and is appearing beginning with the upper left corner of the image. The image is not behaving responsively. <– #######

    Please respond. Website is http://www.ryandeal.com. With all the users of this theme, I believe the answer lies somewhere; please point me to it.

    Thank you!!

    #16326
    acmesupports
    Moderator

    Hello Ryan Deal,
    We developed the theme slider section with the background image which suits on every devices but in case of small devices, the image is not cropped properly. This reduces the burden for the users to make the actual image for the slider items. If you can able to add the actual image size as the theme takes, that is good too.
    We will consult with the developer team and address that issues how we can solve it.
    Thank you for your patience.

    Regards

    #16442
    Ryan Deal
    Participant

    Thank you for providing more clarity. I am taking you to mean that there is an option for a user to create individual background scroller images for different end-users (people viewing the site at different resolutions). If this is correct, please point me to the instructions to accomplish that. I appreciate your willingness to find and answer and trust you are still working on a resolution. I’d like my site to appear as it does in the in-Wordpress preview for multiple devices.

    #16451
    acmesupports
    Moderator

    Hello Ryan Deal,
    This feature is not available at the current moment, but we are working on the updates to provide background Full Image or Responsive Image in the coming updates just like our another theme Education Base. Thank you so much for your patience.

    Regards
    Acme Supports

    #16821
    Ryan Deal
    Participant

    Hello,

    Here’s the bottom line: You’re offering a responsive web in 2017 that is not responsive. I’ve been extremely patient; my web is live. I’ve pointed out the slider image issue at nauseum and, for what it’s worth, will now mention that sub-menus do not appear on small screens. 48 hours to remedy this, or I’ll ask American Express for a refund, based upon the card’s limits. It’s fairly simple – Respond. Fix. Done.

    You’re not selling art and language here, you’re selling a reproducible product. And I’m not a happy customer. Let’s just do this.

    #16824
    Acme Themes
    Keymaster

    Hello Ryan Deal,

    We have already updated the theme 1.3.0 on the date 2017-05-03 , can you please update your theme on latest version. The default will be Full Screen Background as before, now we have added Responsive Image, please see the attachment.
    Full Screen or Responsive Image.
    About Menu issues can you please send us screenshot.

    PS. If you want refund let us know with order number, we will refund you full.

    Best Regards,
    Acme Themes

    #16829
    Ryan Deal
    Participant

    The free version is updated. I am using pro.

    #16830
    Acme Themes
    Keymaster

    Hello Ryan Deal,

    We have updated both free and pro themes, the screenshot provided at above is for pro theme. You should receive update notice for pro theme too and can update by one click( like free theme ), if not please follow the following instructions https://www.acmethemes.com/blog/2016/06/activate-theme-license-to-receive-automatic-updates/ .
    Lets us know if you have further query.

    Best Regards,
    Acme Themes

    #16832
    Ryan Deal
    Participant

    Hi,

    Now in Chrome, a dark area appears next to the slider (This is not happening in Safari):


    And even though there is no content on the welcome page, it’s attempting to pull it in and adding a sidebar, just before the footer:

    Also:

    — Switching back from responsive image fouls up the scroller text.
    — The button in the scroller text redirects to the original page (where content is pulled from) no matter what you put in as a link or #section.
    — None of the other photos on the page are responsive and don’t appear correctly.

    #16833
    Ryan Deal
    Participant

    I fixed the issue regarding content above the footer by selecting the HIDE FRONT PAGE CONTENT box. The others issues above remain though…

    #16840
    acmesupports
    Moderator

    Hello Ryan Deal,
    Is this issues appeared after the theme update? If so, please check once by clearing cache or check your site on other devices as well. Sometimes, this type of issues are arise due to cache problem.

    Thank you

    #16841
    Ryan Deal
    Participant

    Hello,

    I appreciate your help with these issues. Here’s an update:

    I was able to correct the issue in Chrome browsers (where a dark area appeared to the left of the slider) by selecting “FULL SLIDER.” Through trial and error, I found I had to delete the images then re-add them in order to function properly. This issue remains in the “TEXT SLIDER.”

    Also in “TEXT SLIDER,” the button link does not work – did not work in the last version of Pro either. It directs to the source page and not the desired destination. (This function is not making it’s way to the HTML home page.)

    Other photos added as widget backgrounds are not responsive, FYI.

    I’m okay for now… thanks.

    #16860
    acmesupports
    Moderator

    Thank you Ryan. Please contact us with email, if you need any help regarding on this issues.
    Regards

Viewing 15 posts - 1 through 15 (of 15 total)
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